Refunds Policy

Returns and Refunds Policy

Thank you for shopping with us. We hope that you love your purchase, but if you are not entirely satisfied with your purchase, we are here to help.

Returns

We promise to refund any item you return to us, within 14 days (30 days for international orders) of the date shown on your dispatch note. When returning items to us, please place your returned goods in their original packaging ensuring all labels and tags are intact along with your invoice/receipt and returns form. All items must be returned in the condition received, if any items are returned not in the condition received, we may refuse the return.

Please follow the 4 simple steps below to return an item to us:

  • Re-package your WearAll item in its original packaging with labels and tags intact along with a copy of your invoice.
  • Cover your address label with the WearAll.com label found on your invoice/receipt, alternatively do this by hand.
  • Return your package by using the Post Office using a Standard delivery method.
  • Return your package by the courier of your choice using a Standard delivery method.
  • Keep your receipt of postage safe as may need this for proof of postage.

Return address

ZEE FASHION LIMITED, Ground Floor, 9 Stocks Street, Manchester, England, M8 8GW

 

Refunds

Refunds are processed within 7 days of WearAll receiving the return; refunds are processed using the same payment method you originally used to make your purchase.

In the event the item you received is faulty, we will reimburse your postages costs incurred using a Standard Delivery method.

In the event we do not receive your order, we will ask you to provide a proof of postage receipt; WearAll reserve the right to refuse a refund if you are unable to provide proof of postage.

 

Exchange

Unfortunately, at this moment in time we are unable to process exchange requests. If you would like to return an item, please return your item as described above and we will happily process a refund.

 

 

 

 

Cancel My order

We are not able to make changes to your order once received, but you do have the option to cancel:

  • Standard Delivery - within 1 hour from placing your order.
  • Next Day Delivery - within 30 minutes from placing your order.

 

Contact Us

If you are a customer and need to contact Customer Care regarding an order, please provide your full name, address, and order number. This information will help us better assist you with any questions or concerns you may have. You can reach our Customer Care team by phone, email, or through our website's contact form. Thank you for your cooperation and we look forward to resolving any issues you may have.